It takes a lot for me to write a negative review, but I feel compelled to let the owner know of our experience. My wife and I stopped by on a whim on a beautiful Sunday (9/3) afternoon to experience their wines. We were told that the wait for wine tasting was 30 minutes (which surprised us as the wine tasting bar area didn't look crowded) so we then headed to the outdoor bar to order drinks. The setting was fabulous with the granite counter-top and view of the vineyard, however, the service was dreadful. I think both bar tenders were stoned, as my wife and I literally waited 25 minutes at the bar trying to get their attention and they simply ignored us. Neither of the two bar tenders were busy but they, for some strange reason, would not even acknowledge our presence. When we finally gave up and walked away the one bar tender said something and I wanted to give him the finger (but I didn't). HORRIBLE service at the outdoor bar area. Both bar tenders should be fired in my opinion. I couldn't try to provide worse service than they did.
Good food.great wine. Horrible customer service from the counter girl (won't even call her bar tender) in the outside enclosed area. Sat down with 2 of my friends on a Saturday evening (21&24). Got carded by an older woman, which is fine we all look like babies. She handed us the menus and walked away, second younger woman walks up and asks for our IDs again, we hand them to her as the older woman walks up and informs her that we were already carded. She ignores her coworker and scans them over anyway. Other than being carded TWICE we got 0 acknowledgement, counter girl (Kate) was rude and asked for my debit card for a tab (normal procedure I get it) BUT did so in the middle of me telling her what I would like to order (interrupted me). Im a 21 year old bar tender/full time college student and I have more manners and grace than that woman. She proceeded to walk around the bar and greet everyone else accordingly, go over the menu and chat with them. We ordered two brisket meals and a bottle of wine and tipped above 20%.
Beautiful property, great bars and awesome atmosphere. Tried 7 different wines, only the Wilde cock was good, everyone around us felt the same way. We sat the bar for over 20 minutes before being recognized (2 bar tenders, maybe 20 people max at the bar). Our bar tender disappeared for 5-10mins so we placed a food order with the other bar tender after a long wait. 20 minutes later our original bar tender came back to us and said she was ready to take our food order. We told her we ordered food 20 mins ago after a long wait. She said she wanted the food on her tab so the order was never submitted. We really wanted to like this place because it was so nice but the service is horrible. I read 5-6 other very poor reviews about the service (I’m sure there’s way more). I am really surprised to see some of these reviews regarding the poor service are months old and the same poor service still exists. I can’t help but wonder if management is just ignoring the reviews and not seeing an issue? Best of luck to this place as they have a great atmosphere but really need to either work on or change their staff. It is a shame such a great place is receiving such poor reviews all due to service issues.
The atmosphere is beautiful; large vineyard barn with tasting bar, tables and lounge couches. The wines are only average, and the service part good, part unwelcoming. My husband and I visited this winery twice. The first time, we popped in mid afternoon during our fun bike ride, exploring Cape May. We were greeted by a rude older woman who was reluctant to let us be seated in the ABSOLUTELY EMPTY establishment. Kinda killed the vibe of the place. We were allowed to go to the tasting bar, where the bartenders were great . We decided to buy a bottle of wine and sat on a lounge couch thinking we could relax, drink their wine and have an app; mind you place was still empty. The same older hostess overreacted in an anxious manner and said couches have to be reserved, but let us stay briefly when we reassured we weren't going to be there long. VERY UNCOMFORTABLE. We chose to go back a second time on our next visit to CM. I called to reserve a couch, like she instructed, and was told we don't take reservations for those. So I proceeded to make a table reservation anyway, just in case the couches were full when we arrived. The large room had only a few tables sat. They put us at a small cocktail sized table by the door. We asked if we could dine at one of the couches and the same rude, older woman said they were reserved. I asked her why one time I was told to reserve, then the next told I didn't to reserve when I had just called. She shrugged and walked away. We ate our whole meal at a 24 inch round table, staring at at least 20 vacant, normal sized tables and left before another soul walked through their door. They're just dropping the ball on creating a cool place that people want to be. It's a shame. They should loosen up and make the place more relaxed and comfortable and get their reservation system straightened out, because they have no clue how to treat their guests. And if that hostess is still there, she needs to be taught basic manners, be fired/retired or just stay in back. No one wants to deal with a cranky ol' bitty who could give two craps when they're trying to have an enjoyable night out.
Had a private tasting with Paul. He was so well informed and gave us a whole new way to taste wine, the 3 sip method! It was a wonderful afternoon - KUDOS to Paul
Willow Creek Winery And Farm is a US Food place based in West Cape May, New Jersey. Willow Creek Winery And Farm is located at 160-168 Stevens St, West Cape May, NJ 08204, USA.
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